Shipping Policy

Shipping Costs

Standard U.S. shipping is $5.95 for merchandise subtotals under $60 and free for merchandise subtotals of $60 or more. Every checkout started from this site applies code SHIP26 automatically, making standard U.S. shipping free regardless of order value.

SHIP26 applies to standard U.S. shipping only. Expedited shipping, when available, is charged at the rate displayed during checkout. Sales tax is calculated separately where required.

We currently ship to addresses within the United States, including Alaska and Hawaii. We do not ship to PO boxes, APO/FPO addresses, or US territories at this time. We're working on expanding where we ship — if we don't reach you yet, email us and we'll let you know when we do.

Order Processing Time

Orders are processed and handed to the carrier within 1–2 business days of being placed. Orders placed on weekends or holidays are processed the next business day. If something delays your order beyond this window, we'll email you and you can wait or cancel for a full refund.

Delivery Times

Once shipped, standard delivery within the continental United States typically takes 3–7 business days. Alaska and Hawaii can take longer. These are carrier estimates, not guarantees — weather, holiday volume, and carrier delays can push a delivery past the estimate.

Order Tracking

You'll get an email with a tracking number as soon as your order ships. If you haven't received that email within 1–2 business days of ordering, check your spam folder first, then email us at contact@baselayerskin.co and we'll track it down.

International Orders & Customs

We do not currently ship outside the United States. If we begin accepting international orders, this page will be updated with the countries we serve and with who is responsible for any customs duties, import taxes, or brokerage fees.

Incorrect Addresses

Please double-check your shipping address at checkout. If a package is returned to us because the address was incorrect or incomplete, we'll reship it once at no cost to you. If you catch the mistake before the order ships, email us right away and we'll correct it.

Lost, Delayed, or Damaged Packages

If tracking shows no movement for seven business days, or your package arrives damaged, email contact@baselayerskin.co with your order number and, for damage, a photo. We'll send a replacement or issue a full refund. We handle the carrier claim ourselves — that isn't your problem to chase.

If tracking shows a package was delivered but you can't find it, check with neighbors and your building first, then contact us within seven days of the delivery scan and we'll work it out with you.

None of this affects your 30-day money-back guarantee, which is separate and always available.

Contact Us

Questions about shipping can be sent to contact@baselayerskin.co.